Standard Direct Connect Installation


The standard install will work without problem for most users:

Standard Direct Connect Install


Manual Direct Connect Installation


If you are having problems with the standard install, then you can install the required Direct Connect components individually:

Manual
  1. If Direct Connect has previously been installed, you should uninstall it first. Uninstall Direct Connect Instructions
  2. Microsoft .NET Framework 2.0 Service Pack 2 (Minimum Version)
  3. Microsoft .NET Framework 4 (Latest Version)
  4. Direct Connect Drivers (Current Version)
  5. Direct Connect Drivers (Latest Version)

If you are having connection issues, contact your IT staff and ask them to grant exceptions for firewalls, proxy servers, and anti-malware software to the following URLs and ports.



TroubleShooting


Trouble